Shipping and Returns
Deliveries
Online goodies are whisked off within 3 working days using the trusty Royal Mail. Shipping and handling dance at £3.99 per order (prices might pull a quick-change act). Hang tight during busy times as delivery speeds may vary.
Psst, for now, we sprinkle magic only on U.K. mainland doorsteps.
Return and Refund Policy
If your goodies go missing or decide to play rough during delivery, give us a shout so we can work some magic and fix things up!
RETURNS
To score a return, your item should be as untouched as a museum exhibit and still rocking its original packaging. Ready to kickstart the return journey? Flash us that receipt or proof of purchase by shooting an email to sales@thecakeandtrufflefactory.com. Remember, you've got a week (7 days) to make this happen - after that, the return train has left the station!
REFUNDS (IF APPLICABLE)
Once we get back your goodies and give them the once-over, brace yourself for an email update on their safe return. And hey, if all checks out, get ready for some magic as we whisk your refund back to your pocket (payment method used at time of purchase) in no time!
LATE OR MISSING REFUNDS (IF APPLICABLE)
If your refund is playing hide-and-seek, start by peeking into your bank account. Then give your credit card company a nudge - refunds can be sneaky. After that, reach out to your bank. Sometimes refunds need a little patience to pop up.
If you've tried all these tricks and your refund is still MIA, drop us a line at sales@thecakeandtrufflefactory.com. Let's solve this refund mystery together!
EXCHANGES (IF APPLICABLE)
If you've received the wrong item or something doesn't match the description, shoot us an email at sales@thecakeandtrufflefactory.com. Don't forget to send back the items to:
The Orchards
8 Bourne Road
Folkingham
Lincs
NG340SQ